Privacy Policy
Privacy Policy
Effective Date: June 4, 2026
1. Introduction
DEC Fire & Water Restoration (“DEC,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage our restoration services or interact with our communications.
By providing your contact information to DEC, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
When you engage our services, we may collect:
- Full name, address, and contact information (phone number and email address)
- Insurance claim information, policy numbers, and adjuster contact details
- Property information related to restoration services
- Payment information for billing purposes
2.2 Information We Collect Automatically
When you use our online systems, we may collect:
- Device and browser information
- IP address and general location data
- Usage data and interaction logs
3. How We Use Your Information
We use your personal information to:
- Provide, manage, and coordinate property restoration services
- Communicate with you regarding your restoration project, including appointments, equipment removal, and status updates
- Send payment reminders and process billing
- Coordinate with your insurance company, adjuster, and related parties on your behalf
- Comply with legal and regulatory requirements
- Improve our services and internal operations
4. Text Message (SMS) Communications
By providing your mobile phone number, you consent to receive text messages (SMS) from DEC Fire & Water Restoration. These messages may include:
- Appointment confirmations and reminders
- Job status updates and equipment notifications
- Payment reminders and invoice notifications
- Important updates regarding your restoration project
Mobile Number Non-Sharing Statement:
Mobile phone numbers collected by DEC Fire & Water Restoration will NOT be shared with third parties for their marketing or promotional purposes. Your mobile number is used solely to communicate with you regarding your active restoration project and related services.
Message Frequency:
Message frequency varies and depends on the status and activity of your active restoration project. You may receive multiple messages per week during active phases of your project including equipment set, daily monitoring, equipment removal, estimate preparation, and payment collection.
Message and Data Rates:
Message and data rates may apply. Standard carrier message and data rates may be charged by your mobile service provider for text messages sent and received. DEC Fire & Water Restoration does not charge any additional fees for SMS communications.
You may opt out at any time by replying STOP to any text message. After opting out, you will receive one final confirmation message. For help, reply HELP or contact us at the information provided below.
5. How We Share Your Information
We do not sell your personal information. We do not share mobile phone numbers with third parties for marketing or promotional purposes. We may share your information only as follows:
- With your insurance company, adjuster, and broker as necessary to process your claim
- With subcontractors and service providers who assist in delivering restoration services
- With third-party communication platforms (Twilio, SendGrid) solely to deliver messages and emails on our behalf — these providers are prohibited from using your information for any other purpose
- With law enforcement or regulatory authorities when required by law
All third-party service providers are bound by contractual obligations to protect your information and use it only for the purposes specified.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill our legal obligations, resolve disputes, and enforce our agreements. Job records are typically retained for a minimum of seven (7) years in accordance with industry and legal requirements.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data storage, secure cloud infrastructure, and access controls limited to authorized personnel.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Opt out of SMS communications by replying STOP
To exercise these rights, please contact us using the information below.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website at www.decconstruction.com with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
DEC Fire & Water Restoration
Website: www.decconstruction.com
Email: info@decconstruction.com
SMS Opt-Out: Reply STOP to any text message
SMS Help: Reply HELP to any text message
